Our arrival time starts daily from 15:00, if you arrive earlier you can leave your luggage at our hotel reception. As soon as your room is ready, we will bring your luggage to your room.

Our departure time is daily until 11:00 am, if you want to explore the Black Forest after your departure, you are welcome to leave your luggage at our hotel reception.

You can cancel your reservation free of charge up to 14 days before arrival. If you cancel later, we reserve the right to debit 80% of the total price from your credit card or withhold it from your advance payment.
In the event of a no-show, arrival at a later date or early departure, we will charge 100% of the total price.

We attach great importance to culinary delights and wellness in order to guarantee our guests the best possible stay. We have decided to welcome children from the age of 12.
We would also like to inform you that our rooms can only be booked for two people and therefore we do not offer extra beds. Furthermore, we do not offer child-friendly alternatives in our evening menu.

We are happy to welcome your dog at the Auerhahn. There is an additional charge of €35.00 per night for your dog.
Dogs are not allowed in our restaurant Auerhahn for breakfast and during the evening menu, as well as in our hotel bar during coffee & cake time and in our entire wellness area. Please let us know about your dog when you book so that we can allocate you one of our dog rooms. We will be happy to provide you with a place to sleep as well as food and water bowls. We also ask that you always hang the "Do not disturb" card on the door when your dog is alone in the room.

If you do not have a credit card, we kindly ask you to transfer the full amount of your stay to the following account before your arrival:

Savings Bank St. Blasien
Trönlde Hotel GmbH & Co KG
IBAN: DE83 6805 2230 0000 0555 41
BIC: SOLADES1STB

Please contact our reservations department at contact@auerhahn-hotel.com if you are booking several rooms. If you have already reserved several rooms online, please let us know the names of the people arriving and the rooms booked so that we can make the best possible arrangements for your arrival.

You will find free parking directly at the hotel in the hotel's own parking lot. When you arrive, you are welcome to drive directly in front of the hotel to unload your luggage and then park your car.

We offer parking spaces with charging stations, please let us know in good time so that we can reserve one for you. If all parking spaces with charging stations are already reserved, charging your car may take some time. We charge for car charging according to consumption.

Our carport is located right next to the hotel. Here we have set up a lockable zone for your bicycles. Please let our hotel reception know so that your room key card can also be coded for the bicycle carport.

We are a non-smoking hotel and therefore do not offer smoking rooms. When booking, please indicate that you prefer a room with a balcony where smoking is permitted. If you still smoke in your room, we will charge a cleaning fee of €150.00. If the room smells extremely of smoke, so that we cannot resell it, we will charge a full daily rate for the lost night.

Our hotel reception is open daily from 06:30 to 23:00. Should you arrive or depart outside these times, please contact us at contact@auerhahn-hotel.com.

If you have opted for our rate with bed and breakfast at the time of booking and decide on site to use our Auerhahn cuisine or only part of the offer, extra costs will be charged. Please contact our hotel reception.

All hotel rooms have a safe, a flatscreen TV including Google Chromecast, Saint Charles care products and a SuitePad, which can also be used as a telephone.

You can pay by card (Maestro, V-Pay, Visa or Master) or cash. You can also pay for your stay in advance by bank transfer.

We do not have any barrier-free rooms in our hotel. If you are a guest in our Brasserie Barbara, there is an accessible toilet on the first floor by the lobby.

We are also happy to welcome non-hotel guests from 6 p.m. at the bar and from summer 2025 in our Brasserie Barbara.

Breakfast and dinner in the Auerhahn restaurant as well as coffee & cake time and the wellness area are reserved exclusively for our house guests.

You can purchase vouchers directly via our website. You can redeem these throughout Auerhahn, both on overnight stays and on food, drinks or wellness treatments. We only sell value vouchers. You can decide for yourself the value between €50.00 and €3,000.00.